Job Description

Springhill Suites by Marriott Roanoke Hotel  is on the lookout for a detail oriented, resourceful, and proactive individual to join our team as an Executive Housekeeper. You will play a critical role leading our housekeeping team, enabling them to maintain the highest standards of cleanliness and presentation in our guest rooms, creating exceptional guest experiences, all while enjoying a competitive salary in a fun, team-oriented environment. If you take pride in ensuring a clean and inviting atmosphere for guests, we would love to hear from you! 

ABOUT US:  At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. 

• PASSIONATE – Passionate with the spirit to serve.
• EXCELLENCE – Committed to excellence that inspires results.
• ADAPTABLE – Adjust, adapt, and overcome.
• COMMUNITY – Creators of a collaborative community invested in growth.
• HUMBLE – Humble, trustworthy, and transparent. 

They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. 

WHAT YOU’LL DO: 

• Leads the charge in transforming our guest rooms into inviting accommodations ensuring impeccable cleanliness and attention to detail. 
• Empowers hotel staff to deliver great guest service. 
• Inspects rooms to ensure brand cleanliness standards are met and exceeded for both guest rooms and public areas.
• Plans work schedules and room assignments with minimum disruption to guests. 
• Recruits housekeeping staff that will model the PEACH way.
• Emphasizes training and development to empower employees to provide excellent guest service. 
• Communicates openly with staff to handle their concerns, provides them guidance and sets them up for success.

SKILLS EDUCATION AND EXPERIENCE: 

• Experience in a Room Attendant role in a hotel or similar environment preferred. 
• Must have attention to detail with the ability to be thorough in your work. 
• Must be able to work independently while maintaining timelines.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand for prolonged periods of time. 
• Must be able to lift up to 50 pounds. 
• Must be able to navigate various departments of the organization’s physical premises.

WH Y  Springhill Suites by Marriott Roanoke :

• Competitive Salary and Bonus: We believe in recognizing and rewarding our team members for their hard work.
• Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!
• Top Notch Training and Growth Opportunities: We will make sure you have what you need to excel in your career!
• Medical, Dental, and Vision coverage. 
• Paid holidays and vacation time.
• 401k Retirement Plan. 

AFFIRMATIVE ACTION/EEO STATEMENT:  Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

ADDITIONAL INFORMATION:  This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions. 

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. 

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