Job Summary
We are seeking a Senior SAP IS-U BPEM Exception Management Functional SME with strong hands-on functional expertise in SAP IS-U and Business Process Exception Management (BPEM). The ideal candidate will have extensive experience working in the utility industry, particularly around exception management, billing, meter-to-cash processes, and resolution of business process exceptions.
The consultant will be responsible for analyzing business process exceptions, defining and configuring BPEM cases, identifying root causes, improving exception-handling processes, and working closely with business and technical teams to ensure timely resolution of critical utility business issues.
The role requires a strong understanding of SAP IS-U business processes, BPEM framework, exception monitoring, case management, prioritization, and integration with key IS-U processes such as Billing, Invoicing, Meter Reading, Device Management, Customer Service, Contract Accounts Receivable and Payable (FI-CA), and Move-In/Move-Out.
Required Skills & Experience
8+ years of SAP IS-U functional experience with strong utility industry knowledge.
Strong hands-on experience with SAP IS-U BPEM (Business Process Exception Management).
Proven experience as a BPEM Functional SME / Exception Management SME.
Strong understanding of utility Meter-to-Cash (M2C) business processes.
Experience analyzing, categorizing, prioritizing, and resolving SAP IS-U business process exceptions.
Strong knowledge of SAP IS-U functional modules/processes, including:
Billing
Invoicing
Meter Reading
Device Management
Contract Accounts Receivable and Payable (FI-CA)
Move-In / Move-Out
Customer Service
Payments and Collections
Experience configuring BPEM exception types, case categories, priorities, processors, and related processing mechanisms.
Strong understanding of exception monitoring and operational support processes.
Experience working with utility companies or utility implementations involving electric, gas, water, or energy services.
Ability to investigate complex business process failures and determine functional root causes.
Strong experience translating business requirements into SAP IS-U functional solutions.
Experience preparing functional specifications and working with technical development teams.
Strong understanding of SAP IS-U integration points and end-to-end business processes.
Experience with SAP implementation, enhancement, production support, or transformation projects.
Excellent troubleshooting, analytical, and problem-solving skills.
Strong communication and stakeholder management skills.
Preferred Skills
Experience with SAP S/4HANA Utilities and/or SAP IS-U.
Experience supporting large-scale utility implementations or transformation programs.
Knowledge of SAP FI-CA and integration with IS-U.
Knowledge of SAP EDM, AMI, Device Management, and Meter Data Management processes.
Experience with high-volume utility billing and exception management environments.
Familiarity with SAP IS-U master data and technical objects.
Experience working in Agile/Scrum delivery environments.
Experience coordinating with offshore/onshore functional and technical teams.
Strong experience in production support and incident management.
BPEM Functional Expertise
The ideal consultant should be able to demonstrate practical knowledge of:
BPEM architecture and business process exception concepts.
Exception identification and monitoring.
BPEM case creation and processing.
Exception categorization and classification.
Case prioritization and assignment.
Processor determination and exception routing.
Exception lifecycle management.
Worklists and exception processing.
Root-cause analysis of recurring exceptions.
Exception escalation and resolution processes.
BPEM integration with SAP IS-U business processes.
Configuration and optimization of exception management processes.
Reporting and analysis of exception volumes and trends.
Designing business rules to improve automated exception handling.
Reducing manual intervention through improved exception processing.
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