Job Description

Work From Home Customer Experience Associate

Company: AO
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)

Build a Career with Purpose, Flexibility & Growth

Are you looking for a career that offers flexibility, professional growth,
and the opportunity to make a meaningful impact?

AO is seeking motivated, service-oriented individuals to join our team as Remote Client Service Representatives . This entry-level opportunity is ideal for people who enjoy helping others, communicating with clients, and building long-term relationships while working in a fully remote environment.

Whether you're starting a new career or bringing experience in customer service, healthcare, retail, hospitality, education, or sales, we provide the training, mentorship, and support needed to help you succeed.

No prior insurance experience is required.

About AO

For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.

As part of the Globe Life family of companies, we're committed to helping families protect their financial future while providing our team members with opportunities for professional development, leadership growth, and long-term career success.

What You'll Do

As a Remote Client Service Representative , you'll connect with clients who have requested information regarding their benefits and coverage options.

Client Support Responsibilities

• Meet with clients through Zoom and phone appointments
• Answer questions regarding available benefits and coverage options
• Review benefit plans and explain available solutions
• Assist clients with applications, enrollment, and policy updates
• Provide ongoing customer service and follow-up support
• Maintain accurate client records and documentation
• Build lasting client relationships through professionalism and exceptional service

Professional Development

• Participate in virtual training and mentorship programs
• Attend leadership development workshops and coaching sessions
• Learn industry products, systems, and best practices
• Collaborate with a supportive remote team
• Continue developing communication, leadership, and customer service skills

What We Offer

100% Remote Work

• Work from anywhere within the United States
• Flexible scheduling options
• No commuting
• Modern virtual work environment

Weekly Pay & Performance Bonuses

• Weekly compensation
• Performance-based bonuses
• Leadership incentives
• Recognition programs

Comprehensive Training & Mentorship

• Structured onboarding
• Ongoing coaching and mentorship
• Leadership development opportunities
• Professional growth programs

Additional Benefits

• Medical reimbursement program for qualifying representatives
• Company-supported life insurance
• Residual income opportunities
• Union-supported work environment
• Leadership conferences and incentive travel
• Modern technology and virtual collaboration tools

Qualifications

Successful candidates typically demonstrate:

• Excellent communication and interpersonal skills
• Strong customer service and relationship-building abilities
• Positive attitude and willingness to learn
• Self-motivation and accountability
• Ability to work independently in a remote environment
• Adaptability and problem-solving skills
• Professionalism and integrity
• Leadership potential and a growth-oriented mindset

Helpful Experience (Not Required)

Experience in any of the following areas is beneficial:

• Customer Service
• Client Relations
• Retail
• Hospitality
• Healthcare
• Education
• Sales
• Administrative Support
• Call Center Operations

No prior insurance experience is required. We provide comprehensive training, mentorship, and ongoing support to help you succeed.

Why Join AO?

At AO, we believe people thrive when they are supported, challenged, and recognized for their contributions.

Our culture is built on:

• Professional mentorship
• Leadership development
• Team collaboration
• Work-life flexibility
• Performance-based advancement
• Making a meaningful difference for working families

Here, your growth is encouraged, your accomplishments are recognized, and your career potential is limited only by your commitment to learning and development.

Requirements

• Must be at least 18 years of age
• Must be legally authorized to work in the United States
• Must be physically located within the United States
• Computer or laptop
• Reliable high-speed internet connection
• Webcam and microphone capability
• Quiet, professional workspace

Interview Process

Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.

All interviews are conducted virtually through Zoom, providing a convenient and accessible hiring experience.

Ready to Build Your Future?

If you're ready to build a flexible remote career where you can grow professionally, develop leadership skills, and help working families protect what matters most, we'd love to hear from you.

Apply today and begin building a rewarding future with AO.

Work From Home. Help Families. Grow Your Career. Lead Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.

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